Our FunkySouq Frequently Asked Questions (FAQs) page is here to help you find quick answers to common questions about shopping with us. From order processing and shipping policies to returns, payments, and product information, we cover the essential details to make your experience seamless. If you don’t find what you’re looking for, our customer support team is always ready to assist.
We offer a range of secure payment options, including credit and debit cards (Visa, MasterCard, AMEX), digital wallets like Apple Pay and Google Pay, as well as cash on delivery for orders within the UAE.
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on the destination and any applicable customs duties.
You can return items within 10 - 14 days of receiving your order, provided they are unused, in their original packaging, and in a condition suitable for resale. Once we receive and inspect the returned product, refunds will be issued to your original payment method within 10 - 14 business days.
For orders within the UAE, delivery usually takes between 3 to 5 business days. For international shipments, delivery times may vary depending on customs and the chosen shipping provider.
If you need to change or cancel your order, you can do so within 24 hours of placing it. However, if your order has already been shipped, you’ll need to initiate a return once you receive the items.
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can use this number on our website to check the status of your delivery at any time.
If your item arrives damaged or defective, please contact our customer support team immediately with your order details and photos of the damage. We’ll guide you through the return or exchange process.
Yes, sale items can be returned as long as they meet the criteria of being unused, in their original packaging, and in resellable condition. The same 10 - 14 day return policy applies.
If you’re a business interested in selling products on Funkysouq, you can register as a vendor on our platform. Simply complete the registration process, and one of our team members will guide you through the setup.
Absolutely. We are committed to protecting your privacy and ensure that your personal data is handled in accordance with UAE data protection laws. For more details, please refer to our Privacy Policy.
Our customer support team is available from Sunday to Thursday, 9 AM to 6 PM (UAE time). You can reach us via email at [email protected]
Product availability is shown on each item’s page. In case a product is out of stock, you can opt to be notified once it’s back by signing up for an alert.
Yes, we offer gift-wrapping services for certain products. You’ll see the option to add gift wrapping during checkout for eligible items.
Thank you for choosing Funkysouq—we’re excited to assist you!
